lunar slot Privacy Policy

This page describes what we collect when you use lunar slot and how we keep that data protected. We collect personal information (email, name, date of birth, government ID) to verify your identity, comply with anti-money-laundering law, and process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer.

We also collect gameplay data (bets placed, game results, account history) to operate lunar slot, settle transactions, and investigate disputes. Your data is stored on secure servers using industry-standard encryption. We do not sell your information to marketing firms or data brokers.

This policy outlines what we collect, how we use it, how long we keep it, your rights, and how to contact us if you have concerns.

What We Collect on lunar slot

When you register on lunar slot, we collect your email address, legal name, date of birth, and chosen password. We ask for this information to create your account and verify your identity. During Know Your Customer (KYC) verification—required before your first deposit or withdrawal—we collect a government-issued ID (passport or national ID card), proof of address (utility bill or bank statement from the past three months), and a selfie matching your ID.

When you deposit or withdraw on lunar slot, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), amount, timestamp, and transaction status. For bank transfers, we record your account holder name and the last four digits of your account number. For e-wallets, we record your registered e-wallet phone number.

When you play on lunar slot, we log every wager: the product (blackjack, Liga 1 sportsbook, Aviator slot, etc.), stake amount, result, winnings or loss, and timestamp. We also log your IP address, device type (phone, tablet, desktop), browser, and operating system each time you log in. This data helps us detect fraud and unusual account activity.

How We Use Your Data on lunar slot

We use your personal information on lunar slot for the following purposes:

• Verify your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
• Process deposits and withdrawals and reconcile payments with your bank or e-wallet provider.
• Settle game outcomes, calculate winnings, and update your account balance in real time.
• Investigate disputes: if you report an incorrect settlement or unauthorized activity, we review your transaction history and game logs.
• Detect and prevent fraud: we analyze login patterns, device changes, and unusual betting behavior to protect your account and lunar slot.
• Provide customer support: we use your contact details to respond to help requests and resolve issues.
• Comply with legal requests: if a government agency, law enforcement, or court orders us to disclose data, we do so to the extent required by law.

We do not use your data for marketing without your consent. We do not sell your personal information to advertisers, data brokers, or other commercial entities.

Third Parties and Data Processors

We use third-party services to operate lunar slot. These include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, online payment, e-wallet, mobile banking) receive your transaction data to process deposits and withdrawals. They maintain their own privacy policies and security standards.
• Cloud hosting: Our servers may sit outside your jurisdiction (e.g., in Singapore or Australia). These providers are contractually bound to protect your data with encryption and access controls.
• Customer support tools: We may use third-party helpdesk software to respond to your emails. Your support inquiries are stored securely on encrypted systems.
• Fraud detection: We use automated tools to flag suspicious activity. These tools process your IP address, login history, and betting patterns but do not make final decisions—our team reviews any flagged accounts.

All third-party processors are contractually obligated to keep your data confidential and use it only for the purposes we specify. We do not permit them to share your data with other parties.

Data Retention on lunar slot

We retain your personal data and account history as long as your account is active. After you close your account, we retain identifying information (name, ID, email) for 7 years to comply with anti-money-laundering law. We retain your transaction history indefinitely to investigate disputes and comply with legal requests.

If a legal dispute arises (e.g., a chargeround from your bank or a government investigation), we may retain relevant data beyond 7 years to defend our position and comply with court orders.

Cookies and Tracking on lunar slot

We use cookies to keep you logged into lunar slot and remember your preferences (language, theme). These are session cookies that expire when you log out or close your browser. We do not use cookies for tracking or advertising.

We do not embed third-party cookies from advertisers, analytics firms, or social media platforms. We do not pass your lunar slot activity to Google Analytics or similar services.

Your Rights on lunar slot

You have the right to:

• Access: Request a copy of all personal data we hold about you. Contact support with your account ID and we will provide a CSV or PDF export of your information within 10 business days.
• Correction: Update your name, email, or other personal details. Log into Account → Settings on lunar slot and edit your profile. For government ID changes, contact support.
• Deletion: Request that we delete your account and associated data. We will close your account and anonymize your personal information within 30 days, except where we are required by law to retain it (typically 7 years for AML compliance).
• Objection: If you believe we are processing your data unlawfully, you may object. Contact us and explain your concern; we will review and respond within 30 days.

Security and Data Protection

We protect your data using industry-standard encryption (TLS 1.2 or higher for data in transit, AES-256 for data at rest). Your password is salted and hashed using bcrypt; we never store it in plain text. Your KYC documents are scanned and stored on encrypted servers with restricted access.

Our staff can access your personal data only if needed to resolve a support issue or investigate fraud. All staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

If we detect a data breach (e.g., unauthorized access to our servers), we will notify affected users within 72 hours and explain what information was exposed and what steps we are taking.

International Data Transfers

Our servers may be located outside Indonesia (e.g., in Singapore, Australia, or the United States). When we transfer your personal data from Indonesia to another country, we use encryption and contractual safeguards (Standard Contractual Clauses or other legal mechanisms approved by data protection authorities) to ensure adequate protection.

By using lunar slot, you consent to such transfers. You understand that data protection laws may differ outside Indonesia, and that your data may be subject to legal requests from foreign governments.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when published on lunar slot. We will notify you of material changes via email. Your continued use of lunar slot after a change means you accept the updated policy.

Contact lunar slot

If you have questions about this Privacy Policy or how we handle your data, contact our support team via the Help menu on lunar slot or email us through our contact form. We respond within 5 business days. You may also submit a data access request through your account settings, which will be processed within 10 business days.

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